At HoneyBadger, safeguarding your privacy is a fundamental commitment. We take all reasonable measures to protect your personal information, ensuring its confidentiality and security. Rest assured that we will never sell your personal information.
Certain personal information is indispensable for the use of our Services and the execution of transactions, along with related functions. We collect information to confirm and authenticate customers’ identities, process transactions and payments, and engage in communication with customers. This includes notifying customers of any transaction-related errors, issues, or refunds. We also collect data regarding Service usage for statistical and data analytics purposes, always ensuring that personal information remains confidential.
HoneyBadger may share your personal information with our partners and service providers, primarily for purposes such as client verification, credit and background checks, payment processing, and customer support. It’s important to note that the servers used by us and our partners and service providers are not exclusively located in Canada, which means your information may be accessible to government agencies in the respective server locations. This applies regardless of any safeguards we implement to protect your personal information.
Third parties that may have access to your personal information due to their involvement in providing services will be subject to contractual restrictions. These restrictions prohibit them from using personal information for any purpose beyond the scope of their engagement.
Moreover, in certain situations, HoneyBadger may be obligated to disclose personal information to fulfill our MSB obligations or comply with requests from public authorities, including law enforcement agencies. Such disclosures are made in good faith and in adherence to applicable laws.
All information exchanged between you and HoneyBadger, including but not limited to online chats, text (SMS, Instant Messenger, or other), emails, phone conversations, and attachments, is considered confidential. Any unauthorized use, review, retransmission, dissemination, copying, or other handling of this information by individuals or entities other than the intended recipient is strictly prohibited.
Payments for our Services, including cryptocurrency purchases or sales, are conducted in Canadian Dollars (fiat). In addition to the cryptocurrency spot rate posted, HoneyBadger applies a fee to cover operational expenses. Spot rates are updated in real-time, and the final transaction price includes the rate plus the fee. Our online platform adopts a fixed fee structure, while HoneyBadger ATMs employ a tiered fee structure based on transaction amounts in Canadian Dollars. Using HoneyBadger Services does not involve paying duties or taxes; however, tax implications may arise from cryptocurrency transactions, and you are solely responsible for calculating, reporting, and remitting any applicable taxes in your jurisdiction. Please note that our current fees are subject to change without prior notice.
All cryptocurrency transactions are irreversible once processed on the blockchain. No refunds are issued after transaction completion.
Cryptocurrencies are sent to the designated wallet address only after full account verification.
HoneyBadger may batch transactions at specific intervals to reduce fees and optimize blockchain network data loads.
Withdrawals require a minimum of 2 bitcoin blockchain confirmations or an equivalent before fiat currency (in Canadian Dollars) is released.
Any issues or concerns related to our Services can be resolved by contacting our Customer Service center through the provided contact details below. Please refrain from directing inquiries to individual employees or social media accounts, as these channels will not receive responses.