Online Portal

Frequently Asked Questions

Need support? Browse our FAQs, and if your question remains unresolved, contact our dedicated support team!

About HoneyBadger

HoneyBadger is a leading noncustodial cryptocurrency network company that specializes in providing innovative solutions for the Bitcoin and cryptocurrency market in Canada.

  • Buy & Sell at ATMs: HoneyBadger has a network of over 200 Bitcoin ATMs across Canada for simple buying and selling of cryptocurrency with cash. 
  • Buy & Sell OTC: HoneyBadger’s team of experts facilitates purchase and sale of cryptocurrencies over the phone.
  • Buy Online: Honeybadger’s online platform, hosted on etransfer.badgercoin.com, allows you to buy cryptocurrency with various payment methods, including Visa, Mastercard, and Google Pay. Payment via Debit and INTERAC e-Transfer will be available in the near future. The ability to sell via the online platform is also coming soon.

Yes, HoneyBadger is fully regulated and registered with FINTRAC and Revenu Québec, ensuring compliance with all Canadian regulations. See our registration as a Canadian Money Services Business (MSB) here.

Currently, you can purchase Bitcoin, Ethereum, and Litecoin through HoneyBadger.

We accept various payment methods across our different buying platforms. The following payment methods are accepted:

  • ATMs: Cash (Canadian bills only, no coins)
  • Online: Credit, Debit
  • OTC: Wire Transfer, Certified Cheque, Bank Draft, INTERAC e-Transfer

Contact us if you have any questions or need assistance. 

Yes, the quoted market rate listed on our ATMs, online platform, and provided by our representatives is constantly updated in real-time.

General

Yes, in order to buy cryptocurrencies at our ATMs, online, or through our OTC desk, you must have a cryptocurrency wallet, a digital bank account that allows you to store, send, and receive cryptocurrency securely. Your cryptocurrency wallet will have a wallet address, a 32 to 64-character-long alphanumeric string which is a unique identifier used to receive and send cryptocurrencies. Learn more in our Bitcoin Wallet Guide.

  • Bitcoin: Addresses starting with 1, 3, or bc1.
  • Litecoin: Addresses starting with L, M, ltc1.
  • Ethereum: Addresses starting with 0x.
  • ATM: The transaction limit every 24 hours is $20,000. Any purchases over $1,000 requires KYC verification.
  • Online: The transaction limit is $5,000 per person per month. All purchases require an initial KYC verification. 
  • OTC: There is no transaction limit. The OTC desk exists to help you safely complete very large transactions.

KYC, or “Know Your Customer,” is a process in which cryptocurrency platforms verify the identity of users. It is a requirement to prevent fraud, money laundering, and illicit activities. Through the validation of your information and documents, KYC helps maintain security, regulatory compliance, and the integrity of the crypto ecosystem. 

HoneyBadger is legally required to collect customer information for KYC verification, as we are a registered Money Services Business (MSB) and are regulated by FINTRAC. 

KYC verification is required for ATM transactions over $1,000 and all online portal transactions. This one-time process, completed for your HoneyBadger ID, enables subsequent transactions without further verification.

Learn more: The What and Why of KYC in Cryptocurrency

Troubleshooting

For purchases made at an ATM or on our online portal, typically you will see your purchased cryptocurrency appear in your digital wallet in 1-2 hours, but this will vary due to blockchain confirmation times. If you do not receive your coins within 24 hours, please contact our support team at support@badgercoin.com or 1-855-499-1149.

If you have completed KYC verification using your phone number, that phone number becomes linked to your HoneyBadger ID. If you change your phone number, please contact our support team to update your contact information – ensuring you’re able to make future purchases.

Ensure your wallet’s currency setting matches the purchased currency (CAD). Most wallets default to USD. Additionally, verify the cryptocurrency amount aligns with your purchased cryptocurrency value, not the dollar value. Finally, note that HoneyBadger applies a transaction fee, causing a slightly higher rate compared to online market prices.

Firstly, make sure to never send cryptocurrency to anyone you do not know. If you have received a threat or suspicious request, contact the police or our support team right away. 

If you feel that you have completed a transaction due to fraud:

ATMs

Be sure to bring the following for a seamless transaction: 

  • Mobile phone: You must complete SMS verification through your phone number before making a purchase. 
  • Cash: Our ATMs only accept Canadian cash – specifically only Canadian bills, not coins.
  • Crypto Wallet: Your digital wallet allows you to store, send, and receive cryptocurrency securely.
  • Photo ID: For purchases over $1,000, you must complete KYC verification by uploading an image of a government-issued photo identification.

HoneyBadger ATMs only accept Canadian cash – specifically only Canadian bills, not coins. Our ATMs do not accept foreign currencies, debit, or credit.

Make sure you’ve chosen the “Receive” option and selected the correct cryptocurrency. Adjust your phone’s brightness to the highest setting. Consider rotating your phone sideways. Position the QR code under the scanner for the ATM to read accurately.

Carefully follow the following steps to sell cryptocurrency at a HoneyBadger ATM: 

  • If selling more than $1,000, register your account at kyc.badgercoin.com
  • Type in your mobile phone number on the keypad. Enter the SMS code sent to your phone.
  • Select the type of coin you will be selling to HoneyBadger. Choose the amount of cash you’d like to withdraw.
  • Scan the QR code displayed on screen with your cryptocurrency wallet.
  • Ensure you send the exact amount of cryptocurrency requested to the QR code displayed. Failure to do so will delay your transaction.
  • Select “Complete Transaction” on the ATM. All withdrawal attempts print a receipt, even if you did not send us anything. Read the receipt to check if your transaction was successful.
  • Wait for 1+ confirmation in your cryptocurrency wallet. You will receive a text that your cash is ready, which can take between 30 minutes to a few hours. Come back to the same Bitcoin ATM you initiated the transaction from once you receive the confirmation. You cannot redeem your cash at a different HoneyBadger ATM. Redemption codes are valid for 30 days, so you can return to the ATM when convenient.  
  • Select “Redeem” on the ATM. Type in your mobile phone number on the keypad. Enter your redemption code.
  • Cash will be dispensed immediately from the bottom-right slot. 

Contact our support team if you need assistance.

Online Portal

In the HoneyBadger Online Portal, you can track all your transactions and their statuses. There are three possible statuses: 

  • Payment Pending: Awaiting credit or debit payment to process.
  • Payment Received: We have received your payment. Your cryptocurrency should be sent to you within 2 hours, but this will vary due to blockchain confirmation times. If you do not receive your coins within 24 hours, please contact our support team at support@badgercoin.com or 1-855-499-1149.
  • Wallet Transfer Success: Cryptocurrency has been delivered to your wallet.
  • Payment Canceled: Order expired, payment not received, and cryptocurrency was not sent. Create a new order.

Disable pop-up blockers on your browser or mobile device. For the best experience, use Google Chrome or Microsoft Edge when accessing the HoneyBadger Online Portal.

OTC Desk

Over the phone, our representatives can help you facilitate transactions through Wire Transfer, Certified Cheque, Bank Draft, and INTERAC e-Transfer.

Generally, we require a minimum of $20,000 to be purchased, however, we often make exceptions based on your need to facilitate a payment over the phone. There is no maximum limit.

Get In Touch

CONTACT OUR SUPPORT TEAM AND TALK WITH A REPRESENTATIVE IN MINUTES.

Contact Us
HoneyBadger

Established in 2016, HoneyBadger is your secure partner in Canadian cryptocurrency investment.

Bitcoin Linkedin Instagram Twitter Facebook-f
Contact Us
  • 700-401 West Georgia St, Vancouver, BC V6B 5A1
  • +1 (855) 499-1149
Services
Resources
Get Updates

Subscribe to our newsletter for the latest news in cryptocurrency.

Copyright © 2024 HoneyBadger Enterprises Ltd. All rights reserved.
Regulated FINTRAC #M20958584 | Revenu Québec #1225131500